Return & Refund Policy
At Market Frozenpulse, we aim to provide fresh and quality products to our customers.
1. Frozen & Food Products
Due to food safety and hygiene reasons, frozen, chilled and perishable food products generally cannot be returned once delivered.
2. Damaged or Wrong Product
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery with clear photos/videos of the product and packaging.
3. Refunds
If your complaint is approved, we may provide a replacement or refund, depending on the situation.
4. Order Cancellation
Cancellation requests should be made before the order is dispatched. Once dispatched, cancellation may not be possible.
5. Refund Processing
Approved refunds will be processed through the applicable payment method. Processing time may vary depending on the payment provider.
6. Contact Us
For return, replacement or refund-related queries, please contact us through the contact details provided on our website.